How soon do I need to place my order?
The order should be placed a minimum of 2 weeks prior to your
event. For a large event and during the busiest time of the
year, orders should be placed even earlier to allow for the
What is the latest I may make changes to
Any changes should be made at least 4 working days before
What size tent do I need?
Go to our EVENT PLANNER page to help
you determine the size.
How much room do I need for my tent?
Generally a minimum of 5' around the perimeter is needed for
a tent. If you are looking for a 30' x 30' tent, you will
need a minimum space of 40' x 40'.
What arrangements should be made to cover
any potential weather problems?
To protect against rain and/or wind and cooler temperatures,
you should consider the use of side curtains for the tent.
If temperature may be a problem, we have heaters and air conditioners
Are side curtains provided with each tent?
No, side curtains need to be ordered separately.
Should there be a separate tent for the
food; for the DJ?
This is at your discretion. You should consider whether you
want the DJ and/or food service located in the same tent as
the main event. Will their presence in the main tent negatively
affect the ambiance of the event? Available space also needs
to be taken into consideration.
There are some overhead wires in the area
I want to use. How much clearance do I need to allow?
Ten feet of clearance is safest for overhead utilities. Contact
us at 585-546-2040 to get the approximate height for the tent
you are considering.
Do I need to be concerned about underground
We need to drive stakes into the ground to secure the tent.
You should contact your local utility companies to mark the
area where the tent will be located. If there is an in-ground
sprinkler system or lines connected to a nearby pool, you
need to mark them clearly so that we can stay clear of them.
We cannot always avoid what we do not know is there.
Can you set up a tent on a paved parking
Yes, but it will entail additional costs. If we use stakes,
we will fill the holes when we tear down. If we cannot use
stakes, we will use cement blocks or water barrels.
When will you set up and remove the tent?
Many factors such as flexibility of scheduling, size of installation
and coordination of other services such as decorating, catering,
and audio/visual will influence the timing of set up. The
same holds true for removal. For large events we usually try
to set up one or more days prior to date.
For weekend events, we usually set up the tent on Friday.
Removal is usually on Monday. For very busy times such as
graduation weekend we may schedule your set up for an earlier
time. We always strive to be flexible and try our best to
accommodate the needs of our clients.
Can you install my tent outside of your
normal business hours?
If you have strict restrictions as to the setup and/or take
down of your event, we will accommodate you. However, there
are different labor rates for same day installations and teardown
and weekend setup or tear down. These rates also apply to
setup and tear down before 8am, after 5pm, and on holidays.
Is it possible for me to set up the tent
Only our specially trained and equipped tent crews may handle
the setup and dismantle of tents. If you have a large enough
vehicle, you are welcome to pickup and return to our warehouse
tables, chairs, and any other items you are planning to use.
What do you need as far as truck accessibility
to the event site?
The closer the better! Most backyard events usually require
only driveway or street access. Larger events require close
proximity. Between tent tops, poles and equipment, some tents
can weigh over 5000 lbs. The larger tents require a forklift
truck to raise them.
Should I seat guests at rectangular or
Rectangular tables are generally used for less formal events
such as backyard birthday parties etc. Round tables are usually
used for more formal events such as wedding receptions and
corporate receptions/dinners. It is easier for guests to converse
at round tables.
How many people can be seated at the tables?
We recommend the following:
60" round table 8 people
72" round table 10 people
6' x 30" rectangular table 6 people
8' x 30" rectangular table 8 people
How high should a stage be for a wedding reception or speaker?
Generally 12" is high enough for attendees in the back
to have a good view of the people on the stage.
Can the DJ be on a platform/stage?
This is at the DJ's and your discretion.
How large a dance floor should I plan on?
Generally speaking, only about ½ of the attendees will
dance at any one time. A rule of thumb is to provide 4 square
feet of dance floor space for each person on the dance floor.
How can I accommodate guests coats/jackets?
We have coat racks and hangers available for rent. You can
hang approximately 100 coats/jackets on each coat rack.
What type of lighting can be used for a
There are a number of lighting choices available. We have
chandeliers and strings of ball lights for general illumination.
We also have par can lights available for specialized lighting
I'm planning on serving beer and pop in
bottles and cans. Where can I store them?
We have "super coolers" available for rent. They'll
hold up to 25 gallons on ice.
Do you provide catering service?
We don't provide catering ourselves, but we can provide you
with the names of some caterers for you to contact. We can
also suggest names of florists, DJ's, bands, photographers,
and limousine services.
If the caterer doesn't supply china/glassware,
should the caterer or I rent them?
This is at your discretion. The caterer would be more aware
of all the different items including serving pieces they would
need for the event.
I will be having a speaker at our event.
Is it necessary for the speaker to be on a stage?
It is not necessary but it will be easier for the people in
the back of the event to see the speaker if he is on a stage.
The length of the presentation should be considered as well.
If the speaker will only give a short talk, it may not be
necessary for a stage.
We also have a podium and audio speaker systems available,
Do you set up everything on delivery?
We can set up whatever you want. Set up and tear down of the
tent, lighting, dance floor and staging is included in the
rental price of those items. The set up of any other items
such as tables, chairs, table settings, etc will result in
an additional charge. It will also be necessary for you to
provide us with an advance notice and a detailed layout.
Is your company covered by insurance?
Yes - ask your representative for details regarding specific
coverage for your event.
Who is responsible for the repair of any damaged property
where the event was held?
We will fill in any holes left by the tent stakes. We cannot
be held responsible for damage to lawns/landscaping caused
by being covered by a tent or dance floor. We also are not
responsible for damage caused by pedestrian traffic at the
What if there is a problem with any of
your items during the event?
Our representatives are available 24 hours a day to rectify
whatever problem may arise. We may be contacted through our
office during regular business hours or by emergency pager
or an emergency number at our office. Our field representatives
carry cell phones and 2-way radios and can be dispatched immediately.
If it is obvious that weather may be a problem, we may already
be on our way to the site. If you wish, you may make arrangements,
for an additional charge, to have an LT Rental representative
onsite during the event.
I don't see an item I want to rent on your
list of available items. Can you help me locate it?
We carry over 1,000,000 items in our inventory. However, if
there is something you need that we don't have available,
we will do our utmost to help you locate the item.
Can I obtain a list of references?
We will be happy to furnish you with a list of references